The Process
PLACING AN ORDER
If you have any questions before placing your order, check out our FAQ pages as well as our Pricing page. Any other questions? Email mattie (at) southernfete.com for more information. To purchase invitations, fill out our order form here. Include any questions or comments you may have under “additional info.” Once we receive you’re order, we will request a deposit of $100. You will receive PDF proofs of your items when payment of deposit is complete. Three rounds of revisions are included. Revisions beyond that will be an additional charge based on our hourly rate of $50 an hour. When designs are approved, final payment is due. When received, designs are sent to printer!
CUSTOM ORDERS
For custom designs, please call or email to set up a telephone appointment to discuss your themes, style, requirements and budget. After our discussion, we’ll e-mail an estimate and contract for design services based on your details, and we’ll require a non-refundable $100 deposit to begin sketches. We’ll then take up to 2 weeks to create a first mockup and will do one round of edits before asking you to commit to the rest of the project. At this point, you may terminate the process if you desire, or if you wish to continue, the full amount is required (the initial $100 deposit will be applied toward this amount).
Please note that requests for more items and design work after we submit the initial estimate will incur additional charges. Another estimate will be made for new items.
REFUNDS
When designs are approved, the printing process begins. If you would like to cancel your order, a non-refundable deposit of $100 will be held with the remaining amount being refunded if project is terminated before they go to press. After stationery has been printed, no money can be refunded.